Appointment Policy
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a $100 credit card deposit to reserve your appointment.
Consultations Policy
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. Consultations booked over-the-phone or in person will have no associated deposit. For consultations booked online, you will be required to pay our $100 deposit fee, a booking system requirement. You may apply this toward any future skincare treatment or product purchased.
Cancellation Policy
As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hour’s notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance. If you no-show an appointment, you will be charged a non-refundable $150 fee and will not be allowed to rebook until this is paid. If you arrive more than ten (10) minutes late for your appointment, you may be charged the $150 no-show fee and be required to reschedule to avoid disrupting other clients’ appointments.
Pricing & Prepayments Policy
Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).
If there are any payment issues with a client’s credit or debit card or Cherry– chargebacks, fraud issues, etc., we cannot accept credit or debit cards or Cherry from the client and require payment in cash.
Returns & Refunds Policy
If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.
For training courses, payments are non-refundable.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.
Pet Policy
For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
